Support
Something not working, or a question about your account? Write to us — we read every message.
Get in touch
Email support@sailinghub.club. To help us answer faster, tell us the device you use, the app version (Profile → About) and what you were doing when the problem appeared.
Response time
We reply within two working days. Safety-related reports — anchor alarm, depth alarm, position sharing — come first.
Common questions
The map or the weather stays empty
Check that SailingHub is allowed to use your location and that you have a connection. Offline, downloaded areas keep working: coastline, route and the shallow-water alarm. The weather always needs a connection — the last forecast received is shown with its age.
The anchor alarm did not sound
The alarm needs location permission set to Always and notifications enabled. While it is on, a notification stays visible: if it disappears, the alarm is off. Do not force-close the app from the app switcher while at anchor.
Reporting content or a user
Every post, photo and profile has a report and a block action in the app. Reports are reviewed within 24 hours. You can also write to support@sailinghub.club.
Account and data
To delete your account and the data attached to it, see account deletion. What we collect and why is in the privacy policy; the rules of use are in the terms.
A reminder that matters
SailingHub is an aid to recreational navigation. It does not replace official nautical charts, onboard instruments or the duty to carry them. Depths and marks come from public sources and can be incomplete or out of date: the responsibility for safe conduct remains with whoever commands the boat.